Quality and technical support

We match parts using part numbers, dimensions and application details. If any of this is missing or conflicting, we ask before we quote.

When identification is unresolved or the application is demanding, we offer a technical review. Send part number, nameplate details, dimensions, the equipment make and model, the medium being sealed, operating temperature and pressure, shaft speed where it applies, and the quantity you need.

Our guidance is general and typical. Always confirm against the manufacturer's data for your application. Oxygen, hydrogen, aerospace, food-contact, pharmaceutical and potable water applications require technical review and the correct certification documents.

Where documents are required for a product, request them with your enquiry. We do not state approvals or certifications that we have not documented.

Read Common Causes of Seal Failure and Pump and Seal Maintenance Guide.